Frequently asked questions

You can use Myko through the Salesforce Mobile App, Slack or Microsoft Teams.

Yes, we are able to build custom integrations that enable you to complete workflows across systems.

Yes, we are able to connect to all of your custom fields and objects and enable users to do anything with voice that they can do in the Salesforce UI.

Myko connects directly to your salesforce instance through the API. The product connects to all of your data including custom objects and validation rules.

Permissions to data are mirrored from the underlying system such as Salesforce. So with Myko you can only edit and see data that you as an individual user are permissioned to in the system. Additional rules and permission are able to be added to Myko in addition to your system level permissions.

No! We never use any customer data in model training and are not building our own AI models. Your instance of Myko is seperated from other customers instances of the Myko product.

Myko uses AI to enhance onboarding by keeping it as simple as possible for customers. Once connected to your data source such as Salesforce, Myko automatically creates a semantic layer and builds an understanding of your business. During this process the Myko team will sit down with individual sellers to better understand their specific workflows. We estimate typically it is 2-3 weeks until the product is back in your hands for testing, with minimal time or input required by internal operations or Salesforce admin.

Myko is Soc 2 Type II compliant and stores all data in encrypted storage at rest leveraging AWS infrastructure. Security is our top priority and customer data is never shared with public AI models